Key Speaker in 3rd International Automotive Conference in Iran, Dec. 2015: “The future of Aftersales”
Multilingual executive, international experience in general management, Aftersales, Sales, Marketing and retail development, strategic marketing vision and entrepreneurial execution, Aftersales service management, Customer service, Customer loyalty and Service marketing.
Creation from scratch of a new Service and Sales organization through the design and development of its infrastructures, systems and processes around a vision of customer experience.
Passionate in doing start-up of companies and business units and in the creation of something that didn’t existed. Startup development, making things simple, scale-up retail operations, business planning and marketing strategy, hiring and creating teams
Proven track record of maintaining high levels of profit and customers loyalty.
Factory relations, applying warranty policies and procedures, maintaining productivity, dealer network management, expense control, training and customer relations.
Aftersales Service Director with unique blend of skills, knowledge and experience and more than 22 years of management and operational experience in the automotive industry.